Frequently Asked Questions

Choosing the Right Paddle

Which paddle is best for beginners?

If you're just starting out, we recommend a paddle with a larger sweet spot and a comfortable grip — something forgiving that helps you develop your technique. Check out our product descriptions for skill-level recommendations, or contact us and we'll point you in the right direction.

What's the difference between the paddles you carry?

Our paddles vary in weight, core material, surface texture, and balance point — all of which affect power, control, and spin. Lighter paddles offer more control and are easier on the arm, while heavier paddles generate more power. Each product page includes detailed specs to help you compare.

Do you offer size or fit guides for paddles?

Paddle grip size matters for comfort and injury prevention. A grip that's too small or too large can affect your game. We recommend measuring your hand and matching it to the grip circumference listed on each product page. Still unsure? Reach out — we're happy to help.

Shipping

How long does shipping take?

Orders are processed and shipped within 2–3 business days. Estimated delivery times after shipping:

USA: 5–7 business days
Canada: 7–10 business days

You'll receive a tracking number by email once your order ships.

Do you ship internationally?

Currently, we ship within Canada and the United States. If you're outside these regions, contact us and we'll do our best to accommodate you.

Returns & Warranty

What is your return policy?

We want you to love your purchase. If you're not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund. To start a return, email us at athleticorumcontact@gmail.com.

Do your products come with a warranty?

Yes — all paddles come with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product and are listed on each product page. Damage from normal wear and tear or misuse is not covered.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay.

Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. Email us immediately at athleticorumcontact@gmail.com and we'll do our best to help.